Last updated May 2026
Golden Heart Postpartum Care is owned and operated by Ashley LaFontaine, RN. Services include in-home overnight newborn care (9 PM – 7 AM) and daytime postpartum support (9 AM – 3 PM) within the agreed-upon service area. All care is non-medical in nature and does not replace pediatric, obstetric, or emergency medical care. In any emergency, please call 911 first.
Submitting a booking request does not guarantee availability. Your dates are tentatively held until I personally review them and respond by email within 24 hours. A booking is only confirmed once you receive a written confirmation and your 50% deposit has been received.
A non-refundable 50% deposit is required to secure your dates. The remaining balance is due no later than the start of your first scheduled session. Payment is accepted via Venmo (@Ashley-LaFontaine-3) or Zelle ((916) 616-0828). Bookings without a received deposit by the requested due date may be released to other clients.
Cancellations made 14 or more days before the first scheduled session forfeit the deposit only. Cancellations within 14 days of the first session are responsible for the full balance. Rescheduling within 7 days of the first session is accommodated when possible based on availability. Babies often arrive on their own timeline — adjustments around birth are handled with flexibility and care.
For everyone’s safety, please notify me as soon as possible if any household member develops a fever, contagious illness, COVID-19 symptoms, flu, RSV, or other infectious condition before a scheduled session. I will reschedule affected sessions at no penalty. I will likewise notify you and reschedule if I become ill.
A safe, smoke-free, and clean working environment is required. Please provide a designated rest area near the baby for overnight shifts, access to feeding supplies, diapers, and any items the baby will need during the shift. Pets must be friendly and managed during my time in the home.
I provide newborn feeding support (breast and bottle), diapering, soothing, supporting safe sleep practices, light newborn-related tidying (bottles, laundry related to baby), and detailed shift documentation. I do not provide household cleaning, cooking for the family, transportation of the baby, or care for older children.
All client and family information is kept strictly confidential. I will never share, post, or use photos or videos of your baby or family on social media or marketing materials without your explicit written permission.
For non-urgent questions before your scheduled care, please email or text. During your shift, I will document everything in a written care log and review highlights with you at handoff. After hours, please allow up to 24 hours for a response unless it is an active care concern.
While I bring registered nurse training and the highest standard of care to every shift, I cannot guarantee specific outcomes (e.g., baby sleep durations, weight gain, feeding success). By booking, you acknowledge that postpartum care is collaborative and that I am not liable for outcomes outside of reasonable professional care, nor for pre-existing medical conditions.
These terms may be updated periodically. The version in effect at the time of your booking applies to that booking. The most current version is always posted on this website.
Questions? Reach out to [email protected].